FAQ

Browse our collection and select the product you'd like to purchase. Choose your preferred color or option if available, then click "Add to Cart." Proceed to checkout, enter your shipping address and payment details, and you'll receive an order confirmation email immediately after your purchase is completed.

If your order hasn't yet been processed for shipping, we may be able to modify or cancel it. Contact us as soon as possible at bvb@bvbshops.com with your order number. Once an order has shipped, it can no longer be modified, but you remain fully covered by our 30-day return policy.

No, you can check out as a guest. However, creating an account lets you track your orders, view your order history, and submit return requests more easily.

Contact us immediately at bvb@bvbshops.com with your order number and the correct address. If your order hasn't shipped yet, we can usually update it. Once shipped, we're unable to redirect the package, but we'll help you find the best solution.

We accept Visa, Mastercard, PayPal, and Apple Pay. All transactions are encrypted and processed through secure, PCI-compliant payment providers using 256-bit SSL encryption, the same security standard used by major banks. We never store your full card details on our servers.

Yes. Our checkout is fully secured and encrypted. Payment information is processed directly by our certified payment partners and is never stored on our own servers.

Prices are displayed and charged in euros (€). Depending on your bank or card provider, a currency conversion fee may apply if your account is held in a different currency.

Orders are typically delivered within 5 to 15 business days. You will receive a tracking number by email as soon as your order ships, so you can follow its journey in real time.

Yes, shipping is free for all orders over €65. For orders below this amount, a flat shipping fee of €4.99 applies, calculated automatically and shown clearly at checkout.

For deliveries within the European Union, no additional customs fees apply. Prices shown already include all applicable taxes for EU orders.

As soon as your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package's progress in real time.

If your order hasn't arrived within a reasonable time after the estimated delivery window, contact us at bvb@bvbshops.com with your order number, and we will investigate with the carrier and find a solution, whether that's an updated estimate, a replacement, or a refund.

Please check the shipping options available at checkout for your specific country. If your country isn't listed, feel free to contact us to ask whether delivery can be arranged.

Yes. You have 30 days from the date of delivery to return your item, no questions asked. For full details on conditions, the return process, and refund timelines, please see our complete Return Policy.

Once we receive and inspect your returned item, your refund is processed within 5 to 10 business days, directly to your original payment method.

Unless the item received was faulty, incorrect, or not as described, return shipping is the customer's responsibility. If we made an error or the product is defective, we cover return shipping costs in full.

Contact us within a reasonable time of receiving it, ideally with a photo of the issue, at bvb@bvbshops.com. We will cover all costs and offer a replacement or a full refund, your choice.

Email: bvb@bvbshops.com
Phone: 07 81 18 02 57
Hours: Monday to Friday, 9am to 6pm — Saturday, 10am to 4pm

We aim to respond to all email inquiries within 24 hours on business days. For faster assistance, you're welcome to call us directly during our customer service hours.