FAQ
Frequently Asked Questions
đź›’ Order
How to place an order?
Choose your product, select the desired color, click "Add to Cart" and then follow the payment steps.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Apple Pay. All payments are secured with 256-bit SSL encryption.
📦 Delivery
What are the delivery times?
5 to 10 business days in mainland France.
Is delivery free?
Yes, for all orders over 65€. Below that, there is a fee of 4.99€.
đź’¨ Product
How long does the battery last?
Up to 9 hours at moderate speed.
Is it really silent?
Yes! Only 30dB — quieter than a whisper.
Is the charger included?
The USB-C cable is included. The wall charger is not included.
↩ Returns
Can I return the product?
Yes, within 14 days of receipt. Contact us at bvb@bvbshops.com.
đź“ž Contact
How to contact customer service?
Email: bvb@bvbshops.com
Phone: 07 81 18 02 57
Mon – Fri: 9am – 6pm · Sat: 10am – 4pm